
November 10, 2020
Talking Shop: Should You Bank Where Your Customers Bank?
Member question: “This question is about the cultural practice of banking where our customers bank. With today’s technological abilities this makes no sense to me. Do other companies have this practice? Has anyone had success in changing this behavior pattern of banking where your customer banks? “The example I am currently dealing with is in Korea, where large customers use and although they are not a preferred bank partner, we seem to be using them because these customers bank there…